A little Coronavirus update from PSCS.
We are currently working from home, except for essential maintenance work for our hosted services.
We can still access our phones, emails, support system, etc from home, so, for the most part, you probably won’t be able to notice any difference from normal. (The phone system works slightly differently than when in the office though, so we apologise if you accidentally get cut-off when transferring a call 😉 We’ll get the hang of it, I’m sure).
The two things we can’t currently do are:
- take credit card payments over the phone. Credit card payments online will still work as normal. Everything can be paid for online.
- receive post instantly. This won’t matter most of the time, but if you are one of the few customers who pays by cheque by post, be aware that there may be delays in marking invoices as paid, because post will not be checked every day.
Ideally, it is best if you can use email to contact us where possible or use our online helpdesk system at https://helpdesk.pscs.co.uk
If you do need to phone for a telephone support incident and do not have a telephone support contact, then please pay online before calling: https://www.pscs.co.uk/buy/MISCPHONE (for support for VPOP3 v6 or later)
See https://www.pscs.co.uk/helpdesk/purchase for all our support options.