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Category Archives: PSCS General

Outgoing Fax/SMS services discontinued

We regret to inform you that we are closing our pay-as-you-go outgoing fax & SMS gateway services for VPOP3. The pay-as-you-go incoming fax services are still available and will be for the foreseeable future. Unfortunately, since we released these services several years ago following customer requests, they have been very sparsely used. So much that we have […]

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Technical support – summer availability

From 17th until 28th July (inclusive) and 9th until 11th August (inclusive) there will be reduced technical support availability due to staff holidays. We recommend that you do not plan to do any routine work to your VPOP3 servers during these times (eg server migrations, upgrades etc). We request you send your support requests through our web […]

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New support system

What is happening? We will shortly be moving to a new support ticketing system. We have used self-hosted Kayako Fusion since 2007, but last year they announced that they were ending development of that and were moving to a solely cloud-based system. We have had problems with their system for years that they weren’t doing […]

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Bank account changes

Customers who pay by bank transfer to us should have received (or shortly be receiving) an email from us with our new bank details in. We have changed from Natwest after 20 years because they have decided to throw a 6x increase in bank charges at us (eg http://www.ft.com/cms/s/0/4ead74ae-5599-11e6-9664-e0bdc13c3bef.html ) Our new account is at Santander […]

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New forum now open

We have just set up a new forum at https://forum.pscs.co.uk This is for suggestions, bug reports and general support for our VPOP3 software and other services. There is an area for assisted technical support for VPOP3 6.x and another area for peer help for earlier versions. The login details are the same as for our helpdesk, […]

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Premium Rate Support Telephone line – service ending next year

This is advanced warning that in March 2016 our Premium Rate (0906, £1/min) telephone support service will be ending. You will be able to continue accessing support by email with active software maintenance or by telephone using our £20+VAT single incident or annual support contracts. We are closing the Premium Rate telephone support service because the […]

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Altaro Backup Solutions

We are proud to announce that we are now an authorised partner for the Altaro backup solutions. We have been using Altaro Hyper-V Backup on our own Hyper-V servers for many years and decided we would like to sell this solution to our customers as we think it is a great way to keep your […]

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Free Webinars / online training

We are planning on holding some Webinars /online training events for VPOP3 users and partners. These will be free, but availability is limited. The initial planned dates are: Friday 29th August 3.00pm – 4.00pm – beginners (registration) Friday 12th September 3.00pm – 4.00pm – advanced usage (registration) Friday 19th September 3.00pm – 4.00pm – beginners (The above times are […]

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